The SAP CRM on-demand solution meets the specific needs of business professionals, managers, executives, and administrators. The solution includes features and functions to support core customer-facing processes for:

• Sales force automation – Make sales reps more productive, managers more effective, and executives better equipped to make quick, informed decisions with the sales functions of the SAP CRM on-demand solution.
• Marketing – Deliver the right message to the right target at the right time to increase the number and quality of leads with the marketing functions of the SAP CRM on-demand solution.
• Service – Maximize the value of each customer by keeping profitable customers loyal, decreasing service costs through efficiency, and increasing service revenue with the service functions of the SAP CRM on-demand solution.

New User Interface Enables Quick Adoption

The SAP CRM on-demand solution offers a new user interface – completely redesigned based on customer feedback – to mirror the way users work. The interface offers:

• Intuitive design – A familiar Web user interface, online tutorials, and end-user help enable quick adoption with minimal training.
• Easy configuration – Administrators can quickly tailor the solution online – including screen, view, and field configurations – to meet the specific needs of business users.
• Simple shortcuts and navigational aids – Quick links to key data, snapshots of recent records, key reminders and alerts, screen-personalization capabilities, and the ability to save user-specific searches help users shave time from daily tasks.
• Microsoft Office and IBM Lotus Notes integration – Integration with office products enables users to synchronize tasks, appointments, and e-mails with Microsoft Office and IBM Lotus Notes, so they can manage activities and communications from one central location – any time, anywhere. Customer and opportunity lists can be exported to Microsoft Excel for analysis.

Easy-to-Use Administration Features Simplify Customization and Deployment

The SAP CRM on-demand solution provides features and functions to simplify the following administrative tasks:

• Configuration – Tailor your solution online to meet specific needs of business professionals, including screen, view, and field configurations.
• User administration – Quickly add users and manage all administrative tasks.
• Flexible integration – Get a fast start by bringing in customer and contact data from your SAP ERP solution.
• Multi-language support – Support for multiple languages based on user preference. Language options include English, German, French, Japanese, Korean, Portuguese, Spanish, and Chinese.
• Multi-currency support – Support multiple currencies across the same deployment.