SAP Service and Asset Management is helping enterprises around the world install, maintain, repair, decommission, and dispose of products, equipment, assets, and facilities.

To find out more about the real-world benefits of using this portfolio of solutions, read our case studies and customer stories:

Featured Case Studies and Customer Stories

Delivering Customer-Centric Services Adobe's customer-centric service begins with creating customer profiles and streamlining the customer care process. Read more. (PDF)		Implementing Strategy via Technological Innovation When Adobe wanted to increase its efficiency in serving its customers, it selected a CRM solution from SAP. Learn more. (PDF)
Integrating Activities, Optimizing Opportunities AMD is implementing SAP CRM to improve productivity, increase revenue, and integrate services, marketing, and management. Read more. (PDF)		Meeting Expectations Using Innovative Technology Caterpillar Logistics teamed with Ford and SAP to develop a new application for managing complex service-parts supply chains. Read more. (PDF)

Showing 1-10 of 17 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2  Industry:  All Industries SAP for Aerospace and Defense SAP for Automotive SAP for Chemicals SAP for Consumer Products SAP for Engineering, Construction and Operations SAP for High Tech SAP for Industrial Machinery and Components SAP for Insurance SAP for Life Sciences SAP for Oil and Gas SAP for Professional Services SAP for Public Sector SAP for Telecommunications SAP for Utilities SAP for Travel & Logistics Services   Asset Type:  All Asset Types Customer Success Stories Case Studies ROI Case Studies Customer Success Profile Business Transformation Studies Customer Success Book    Title   Asset Type  AMD Review how AMD, a U.S.-based, global provider of innovative microprocessor solutions for computing, communications, and consumer electronics markets, captured a 32% IRR on its SAP Customer Relationship Management investment. The firm is well equipped to continue realizing productivity and revenue enhancements. (CRM ROI Review, 2006)       AMD: ROI Full Report (365 KB) ROI Case Studies Caterpillar Logistics Services Read why Caterpillar Logistics Services joined forces with Ford Motor Company and SAP to develop a powerful application for managing service parts. Now part of the SAP Service and Asset Management solution, this application is helping SAP provide customers with cutting-edge solutions.       Caterpillar Logistics Services (288 KB) Customer Success Stories Daikin AC Spain Follow the story of this leading manufacturer of air-conditioning systems and its desire to improve customer service – giving customers access to information online. Daikin's successful history with SAP made the SAP Customer Relationship Management application a natural choice to improve customer service.       Daikin AC Spain (384 KB) Customer Success Stories Deutsche Post World Net Learn how Deutsche Post World Net uses the SAP xApp Mobile Asset Management composite application to monitor service activities, with faster reaction to customer needs, and end-to-end integration -- from ordering services to sending invoices.       Deutsche Post World Net (246 KB) Customer Success Profile E.ON IS See how E.ON IS coordinated customer projects across its organization and created accurate views of overall customer activity with customer relationship management (CRM) software from SAP – tracking customer information centrally, enabling collaboration across departments, and improving service to customers.       E.ON IS (123 KB) Customer Success Stories EnBW Energie Baden-Württemberg Learn how EnBW Energie Baden-Württemberg of Germany established compliance with the IT Infrastructure Library for its service proceses – and achieved 80% resolution of service requests during initial calls of help-desk responses by implementing the SAP Service and Asset Management solution with single point of contact.       EnBW Energie Baden-Württemberg  (185 KB) Customer Success Stories Fabio Perini Learn how Fabio Perini, a leading global producer of tissue-converting machinery for products like kitchen towels, uses customer relationship management (CRM) software from SAP to drive its eight manufacturing units, 14 sales organizations, 3,000 customers, 120-person sales force and 200-person service team.       Fabio Perini (85 KB) Customer Success Stories Halliburton Consider how Halliburton, one of the world's largest service providers to the energy industry, chose SAP mobile business software to support for entire work order cycle. With total integration from handhelds to back-end systems, the solutions save repair and administrative time, while increasing employee productivity.       Halliburton (244 KB) Customer Success Stories Macchingraf Learn how, to provide better customer service and reduce operating costs, an aging, internally developed and host-based service management system was replaced with an integrated CRM solution built around the SAP Customer Relationship Management (SAP CRM) application – enabling real-time information availability.       Macchingraf (169 KB) Customer Success Stories Marin Municipal Water District Read how Marin Municipal Water implemented solutions from SAP for Public Sector and SAP for Utilities to help ensure the water district's fiscal and environmental vitality for future generations. With the new software, it gained access to real-time information as well as integrated business processes and data.        Marin Municipal Water District (3 MB) Business Transformation Studies Showing 1-10 of 17 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2