SAP Service and Asset Management delivers the following business benefits:

• Improved service delivery – Boost customer satisfaction, build brand loyalty, outperform competitors, and leverage your reputation for service excellence to win new business.
• Reduced cost of service delivery – Improve service efficiency and productivity, collaborate across the enterprise for service delivery, and proactively monitor service activities in real time.
• Increased service contribution to the bottom line – Minimize costs, maximize return on assets, and increase revenue – whether providing service for a fee or maximizing in-house equipment uptime and production output.
• Better visibility into service and maintenance operations – Take advantage of role-based portals to give all parties involved in service delivery and maintenance operations a complete view of service activities, service history, equipment information, and customer data.
• Optimized resource planning and scheduling – Assign the right technician and the right parts and tools to each service and maintenance job, plan and forecast service parts inventory, place spare parts at the right locations at the right times, and determine when service parts should be reallocated to minimize investment in spare parts.
• Enhanced service operations analysis – Analyze service and maintenance operations, pinpoint equipment problems, spot frequent part failures, and identify negative trends in service and maintenance operations so you can take corrective action.
• Higher satisfaction with asset performance – Achieve continuous improvement in service delivery through visibility into maintenance operations and real-time monitoring of maintenance activities. Increase satisfaction levels of asset and equipment users and managers through improved service responsiveness and enhanced asset and equipment performance.
• Greater asset and equipment productivity – Provide more effective maintenance to minimize unexpected downtime, reduce the number of emergency-service interruptions, improve equipment performance, and maximize return on equipment investment.
• Improved financial reporting and analysis – Accurately capture and record all costs and revenues associated with service and maintenance activities. Analyze service profitability and recognize service revenue accurately and at the proper time.