Sap Services:
SAP Productivity Pak by RWD
To get the most from your IT solutions, your employees must know how to use them – and where to get help when they need it. That's the advantage of the SAP Productivity Pak application by RWD (also known as RWD uPerform).
SAP Productivity Pak is a comprehensive tool for user performance support. It enables the context-sensitive delivery and the collaborative creation, storage, and management of application simulations, customized user help, and procedural documentation. Through advanced collaboration features, centralized content-authoring capabilities, and a scalable architecture, SAP Productivity Pak allows you to empower employees to exchange knowledge, improve user productivity, and enhance the value of your SAP applications – all while reducing your total cost of ownership.
SAP Productivity Pak addresses the following business challenges:
Services that Deliver Value
SAP Productivity Pak delivers real value to your organization by helping you achieve:
- Lower total cost of ownership – With faster transfer of knowledge, you'll save time and money.
- Faster access to context-sensitive help – With instant access to context-sensitive simulations for all your SAP transactions and user screens, your users can resolve problems faster, enabling them to work more efficiently.
- More efficient help-desk operations – SAP Productivity Pak can help you achieve a dramatic reduction in level-one help-desk calls, lowering costs while allowing your support staff to focus on more strategic issues.
- Reduced need for classroom training – Customized support materials and an interactive learning environment reduce your need for classroom training, cutting travel time and expense. Content authors, administrators, and users have direct access to training materials and content owners, opening up dialogue for questions and feedback.
- Customized support materials – Content authors can easily customize support materials for users in any work environment while integrating and sharing their feedback with stakeholders.
- Increased solution value – Administrators can provide easy access to user support to promote continuous improvement. Users can receive automated updates on topics of interest, helping them work more effectively.
- Rapid e-learning functionality – SAP Productivity Pak allows you to easily create rapid e-learning courses and course assessments from scratch, using existing materials such as Microsoft PowerPoint presentations, Adobe Flash animations, and other media sources. Its professionally designed e-learning stencils, used to frame the look and feel of your e-learning courses, plus the ability to create interactive assessments, help you get critical content to your learners quickly and effectively.